ExelMail is a bit different from the “normal” e-mail you get with your hosting account. It does not share anything other than, mainly the MX Records and to access webmail, some parts of the DNS Records.
it is not as complicated as it sounds and we compiled this short article to assist you along the way.
Not surprisingly, there is a couple of steps to be followed to accomplish a successful setup and or transfer of your existing email problem to a completely transparent and scalable e-mail solution.
Setting up and managing your mailboxes is as “simple” as clicking a couple of buttons and completing a couple of questions.
Managing the mailbox is as “simple” as clicking a couple of buttons…
View the video, to get a step by step guide on how to Order, Configure, Upgrade and Manage your mailboxes.
At this stage of the configuration, if you are migrating from an existing IMAP based setup, you might consider submitting an e-mail transfer request.
We will need the e-mail addresses you are moving as well as the passwords
Since ExelWebs sells cPanel hosting, this article will discuss the process involved with using cPanel.
Log into your Exelwebs client area
If you saved the welcome e-mail we sent you when you first ordered the hosting account, you will find your cPanel username and password in there, you can skip the above steps and go directly to your cPanel
If you see something like the image below, great, you found the DNS Zone Editor…
This heart of your hosting account and you are now on the verge of becoming a professional in managing your hosting account…
For more details on what everything means and what you can do here, look at the official cPanel Zone Editor documentation
The easiest from here is to click the “Manage” button
We are going to add 3 different “types” of records.
These are the DNS records that tell the Internet on which servers your mailbox resides. You will need to point them to our servers.
The SPF is a TXT record in the DNS that tells the Internet which servers you allow sending email on behalf of your domain.
You need to add our server name to the list; you can allow multiple servers to send emails for your domain, especially if you use a third party newsletter service.
This is necessary because otherwise, your sent emails will be marked as Spam.
To add a new SPF record, create a TXT record with the value: v=spf1 include:emailarray.com -all
If you have an existing SPF record, you need to edit it and add +include:emailarray.com before the -all tag.
A CNAME record that will link the URL webmail.mydomain.com to the Webmail on our servers.
Do this, and you will be able to log in to check your email using this simple URL: webmail.mydomain.com (where mydomain.com is the name of your domain) from any browser (Chrome, Safari, Firefox, etc.), from any device.
Delete any existing records with similar names before you attempt to add your own. The Zone Editor will give you an error if you try to add a second CNAME with the same name.
The value you are going to add will be: webredirect.emailarray.com
This can be rather tricky and there is always a risk of missing e-mails after the move. Therefore we offer and suggest we do this on your behalf.
When we are done, you can always change the passwords using the ExelMail User Control Panel or from within the ExelWebs client area, as the administrator.
P.s. Do not forget to update the server settings on your e-mail clients
Information to follow…
You can also directly access our old Webmails: